FAQ
POPULAR QUESTIONS
Is the quality of my photo good enough to use?
Most likely - yes! I can create a portrait almost out of any photo.
Still unsure? Check out our photo guide for more detailed information.
What are the dimensions of the canvas/posters that my portrait will be printed on?
We offer three different sizes of canvas and posters.
The canvas sizes are as follows:
9" x 12" / 22x30cm
12" x 16" / 30x40cm
18" x 24"/ 45x60cm
The posters sizes are as follows:
For US orders:
9x11"
12x16"
18x24"
For European orders:
A4 = 21x29.7 cm
A3 = 29.7x42 cm
A2 = 42x59.4 cm
How large can I print my digital file?
You will receive a high resolution JPEG file 300 DPI so you can print it in any resolution up to 18x24"/A2 format.
If you need a specific size, just let me know and I'll send you your portrait in the size of your choice.
Do you have any models for families?
Unfortunately not at the moment, as soon as we exceed two people in the portrait, the results are no longer optimal.
Can I add my pet?
Yes, we can add your pets, but the result will be less realistic.
There are no additional costs for adding your pet.
Are there any models for children?
Unfortunately no, the results are not satisfying for children.
The results are good starting at age 18.
Shipping Information
How long will it take for my portrait to arrive, and how much will shipping cost?
It takes between 1 and 3 days to validate your portrait with the various revisions.
Printing takes 2-4 business days.
We offer FREE (2-7 days) Standard Shipping with Tracking.
List of countries with free delivery:
Australia,Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland,
Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States.
My order contained multiple products. Will they all arrive at the same time?
In most cases, yes – they’ll all arrive in the same parcel.
Occasionally, we’ll finish a portrait a day or two ahead of the others
in the order. In this case, we’ll send the completed artwork in a
separate parcel.
Will you send me a tracking number?
Yes, we’ll email one out to you. We know how important it is for our customers to be informed about their order, so we’ll send it to you as soon as possible. Once you’ve got your tracking number, your portrait should arrive within a few days.
If you still haven’t received a tracking number within 14 days of your order, please email us.
My tracking number isn't working!
Nothing to worry about. Email us, and we’ll update you about the status of your order.
Can you ship to anywhere in the world?
Potentially yes, however, if you don't live in one of the countries where delivery is free, please contact us before placing your order.
List of countries with free delivery:
Australia,Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland,
Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States.
RETURNS & REFUNDS
What is our refund policy? (Our Guarantee)
Satisfied customers are what make us the premier custom
royal portrait site. Your satisfaction is our top priority & we will do everything to ensure that you love your portrait.
Lost Painting Guarantee
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you. Contact us 5-25 days after
delivery approval for assistance regarding the lost painting.
Artwork Damage
If your painting arrives damaged, please reach out to us within 30 days by contacting our customer support. We will print & ship a new canvas
for you free of charge. Please make sure to contact us within 30 days, as we may not be able to reprint the artwork if the deadline is missed.
Modifications
If you are not happy after viewing the preview of the portrait you can ask for revisions - we do unlimited modifications free of charge! Should you decide even after several modifications that you are not happy with the result, we will of course respect your decision. In that case, I will refund 100% of your order.
100% Satisfaction
Once you have received the portrait and you are not satisfied with it you may return
it to us in the original packaging within 30 days after receiving it to receive a full refund. Please get in touch with us for a return address.
Digital File Refund Policy
Digital download files cannot be refunded once they have been sent to you, regardless of whether you return the physical portrait.
My order was damaged when it arrived. What now?
Contact me as soon as possible. I’ll send you a replacement as quickly as I can.
If I change my mind am I able to cancel my order?
Yes. As long as your cancellation request is made within 48 hours of placing your order.
Orders that have already been printed cannot be cancelled.